Here is how most Voice AI agencies handle client billing:
- Log into your provider dashboard.
- See workspace-level totals. Not per-client.
- Export data to a spreadsheet.
- Manually calculate each client's share of call minutes, LLM tokens, voice costs, telephony, and concurrency.
- Create a branded invoice in Canva or Google Docs.
- Send it. Chase payment. Repeat next month.
Now multiply that by 10 clients. Then 20.
This does not scale. It is prone to errors. And one wrong invoice damages client trust.
Professional Voice AI agencies do not do any of this.
They use a white-label layer where:
- Clients log into a branded portal, not your provider's dashboard.
- Pricing and markups live in your own plans. Clients never see your raw costs.
- Invoices generate automatically based on tracked usage.
- Payments collect automatically with built-in reminders.
- Clients self-serve their billing, usage, and payment methods under your logo.
Your voice provider stays invisible. Your margins stay protected. Your agency looks like the product, not "the person who set up our Voice AI."
I documented exactly how to set this up. Step-by-step. With screenshots. Over 150 pages of detailed documentation.