Open the Retell AI dashboard, and you will find a tab labelled "Transfer Screening Agents."
Click on the ‘Create Transfer Agent’ button:
Select ‘Single Prompt Agent’ and click on ‘Create’:
You now see an agent builder that is identical to a regular Retell agent. Same prompt field. Same voice picker. Same tools. Same model selector:
So what makes it a "screening agent"? And why does Retell give it its own tab if the editor is the same as every other agent in your account?
This article unpacks what these agents actually do, where they sit in the call flow, why the name is confusing, and when they earn their place in a build.
The mechanics are not obvious until you understand the two different transfer tools Retell exposes, so we will start there.