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Insights on Voice AI, GA4, and data analytics
Voice AI News Sept 2026
New research from AVOXI and Metrigy says AI voice has gone mainstream in the contact centre. 55% of enterprises already use AI voice agents. 92%
How to select the best voice model for your Voice AI Agent.
In this article, I show you how to choose the best voice AI model for your Voice AI Agent with Retell AI. When I say
Best practices for improving SMS deliverability for Voice AI
Think of SMS deliverability as four simple questions: 1. Did the person agree to get this? 2. Does the message clearly show who it’s
How to buy and use phone numbers for Voice AI.
Note: This article is in conjunction with the following articles: Understanding PBX for Voice AI, Overflow and After-Hours Voice AI Receptionist and Understanding Call
Understanding Call Forwarding to Voice AI Agent
This article is in conjunction with the articles: 'Understanding PBX for Voice AI' and 'Overflow and After-Hours Voice AI Receptionist'
Overflow and After-Hours Voice AI Receptionist
For Voice AI solutions, a well-established business with high call volume is an ideal client. But one big problem that I encountered is that
Understanding PBX for Voice AI
Understanding PBX is crucial because it’s the “traffic controller” for business calls. It decides how calls flow, who they reach, and when AI can
Voice AI Receptionist for Real Estate
We Build Voice AI Agents That Work Around the Clock. Imagine having a team member who never sleeps, never takes a break, and handles every
AI receptionist for Roofing Company
We Build Voice AI Agents That Work Around the Clock. Imagine having a team member who never sleeps, never takes a break, and handles every
Overusing Em Dashes Makes Voice Agents Sound Robotic
If your agent sounds like a robot, callers disengage fast. Some get nasty. You'll see it in the transcripts: "Are you a
When your voice prompt becomes the thing your tests wrote.
I built an AI voice receptionist called Olivia for a company in Florida. She answers inbound calls, collects the caller's address and property
The required-field loop that breaks voice agents.
If you instruct your voice agent to treat collecting a field (say, the caller's phone number) as required, the agent will do exactly
AI Receptionist for HVAC Company
The voice AI agent (AI Receptionist) for an HVAC company collects lead information during the call. Once the call is over, it sends the lead
How to use Custom Dashboards in Retell AI
Custom dashboards in Retell let you track call, chat, and agent metrics through charts you configure yourself. This guide (47 pages) walks you through everything
When your Voice AI grader is wrong, not your agent
If you build voice AI agents, you run tests. You write success criteria. You let an AI grader score the transcripts. Most of the time
Call Your Voice Agent A Receptionist Not An Assistant
Call your voice agent a "receptionist," not an "assistant. Because the word you choose pulls the model toward different patches of training
Every dynamic variable in voice agent needs a fallback.
I added a small section to a voice agent prompt last week. It looks like this. ## CRITICAL: Variable Failure Handling Some lines in your context
Voice AI Cold Calling Rules and Regulations you must be aware of
# Cold calling means contacting someone who has not previously opted in or given permission. If prior consent exists, it is no longer cold calling; it
Voice Agent Prompt Formatting Matters Lot More Then You Think
I stripped the formatting from my voice agent prompt to save tokens. Here is what it cost me. When I started building voice agents, I
Retell AI Conductor Review
Conductor is the built-in AI assistant from Retell that helps you build and test your Voice Agents using simple English. Conductor is free to
Ringcentral AI Receptionist Review
RingCentral is a big name. Their AI receptionist looks polished in a demo. So why pay for something custom-built? The polish you see in
Dependency Mapping for GA4, GTM & SS Tagging Projects Using Claude.
Mapping dependencies means going through each GA4/GTM/Server-Side Tagging project deliverable and asking: what has to already be true, decided, implemented or accessible
Using Claude for GA4/GTM/SS Tagging Audit in great detail
In this article, I show you step by step how I use Claude for conducting GA4/GTM/Server Side Tagging audits in great detail even
How to use Conductor in Retell AI
What is Conductor in Retell AI? Conductor is the built-in AI assistant from Retell that helps you understand, plan, build, refine and test your
Hallucinated Edits: The Silent Way LLMs Break Your Voice Agent Prompts.
So I want to tell you about something weird that happened while I was building a voice agent this week, because I think it'
Voice AI Receptionist for a Law Firm.
This voice AI agent (AI Receptionist) for a law firm can speak in both English and Spanish, collect all the lead information, and work 24/